Careers at Flare

Make the Flare story, your story
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Why Flare? Careers in Tech

Flare leads a new generation of Australian startups creating ripples within multiple industries. A fast-growing, B2B2C HR/FinTech startup, Flare has firmly established itself and embarked upon a solid growth trajectory.

Delivering intuitive HR, cloud-based software to businesses (B2B), whilst enabling best-in-class solutions to aid financial wellbeing (B2C), Flare provides customers with amazing benefits & rewards, financial education and real-time financial decision-making support.

It's a win-win-win model for employers, employees and benefit providers.

Current Opportunities

  • Front-end Developer
  • Integrations API Developer
  • Devops Engineer
  • Customer Support Officer
  • Customer Success Manager

Careers in Tech at FlareHR

We are looking for talented and driven engineers to join our Sydney based tech team. Do these sound like you?

  • Want to work with other smart, passionate people
  • Are a proud polyglot
  • Love seeing customers benefit from your work
  • Believe quality is everyone’s responsibility
  • Hate waste
  • Sweat the small stuff
  • Think the best technology is that which solves the problem at hand
  • Code random things in your spare time
  • Call Australia home

If so, we should talk!

We value:

  • People first
  • Striving for excellence
  • Accountability
  • Shared success

Roles

 

Full Stack Developer

Delivering high quality features on the core HR and Payroll solutions.

Daily tasks:

  • Collaborating on the design of end-to-end software solutions using a range of technologies
  • Writing performant and scalable OO code
  • Building and extending APIs to support new functionality
  • Developing relevant database schemas to support solutions
  • Peer reviewing others’ work
  • Creating high-quality tests demonstrating the correctness of your work

More specifically:

  • Bachelor’s degree or relevant experience
  • 5+ years of experience
  • Experience in Scrum / Kanban or similar methodologies
  • Strong OO design and development experience
  • Component based front-end solutions
  • Cloud based SaaS solutions

Preferred experience (nice to have):

  • C# / TypeScript / Angular
  • Experience in finance or the financial services industry
  • SOA / MicroServices
  • Azure

 

Interested applicants can submit their resume to Mark at mark.schaschke@flarehr.com.


Front End Developer

You will build the presentation layer of Flare HR’s web applications and be responsible for the quality and performance of the code. You will be supported by developers with full-stack capabilities, and a pragmatic design team with coding backgrounds.

Daily tasks:

  • Building customer-facing UIs
  • Writing reusable, testable, and efficient code
  • Integrating metrics and A/B testing
  • Working with comprehensive back-end API support
  • Understanding and applying fundamental design principles behind a scalable application

More specifically:

  • Bachelor’s degree or relevant experience
  • 4+ years of experience
  • Experience in Agile or similar methodologies
  • Solid appreciation of visual design and UX
  • Excellent HTML / CSS / Javascript skills

Preferred experience (nice to have):

  • C# / TypeScript / Angular
  • Experience in finance or the financial services industry
  • SOA / MicroServices
  • Azure


Interested applicants can submit their resume to Mark at mark.schaschke@flarehr.com.

 

  • Employment type: Full-time
  • Location: Sydney, Australia
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Integrations API Developer

Working on the core FlareHR API, used by us and 3rd parties to deliver high-quality, cross-platform integrations.

Daily tasks:

  • Building out the integrations API end-points in a serverless architecture
  • Identifying and leveraging cloud technology to accelerate delivery
  • Documenting the API and creating and reference implementations
  • Creating 3rd party integration middleware
  • Peer reviewing others’ work
  • Supporting 3rd party developers

More specifically:

  • Bachelor’s degree or relevant experience
  • 5+ years of experience
  • Experience in Scrum / Kanban or similar methodologies
  • Strong OO design and development experience
  • Internal / external API development
  • Cloud based SaaS solutions

Preferred experience (nice to have):

  • C# / TypeScript / Angular
  • SOA / MicroServices
  • API as a product
  • Worked on a public facing API
  • Azure

 

Interested applicants can submit their resume to Mark at mark.schaschke@flarehr.com.


Devops Engineer

Scaling and maintaining FlareHR’s cloud infrastructure to support our HR and payroll platforms.

Daily tasks:

  • Identifying and leveraging cloud technology to scale the platform
  • Providing logging, monitoring and alerting solutions
  • Identifying and addressing performance bottlenecks
  • Automating key operations processes including build and deployment
  • Building dashboards to visualise key metrics
  • Deploying and managing cloud services
  • Monitoring and optimising cloud spend
  • Reviewing software architecture designs with an eye towards scalability
  • Supporting internal systems including authentication, networking and infrastructure

More specifically:

  • Bachelor’s degree or relevant experience
  • 5+ years of experience
  • CICD pipelines
  • Application and infrastructure monitoring
  • Azure administration and service management
  • Systems administration
  • Security / data protection experience
  • SOA / MicroServices

 

Interested applicants can submit their resume to Mark at mark.schaschke@flarehr.com.



  • Employment type: Full-time
  • Location: Sydney, Australia
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Customer Support Officer

Flare is one of Australia’s hottest startups. We’re a fast-growing, B2B2C HR/FinTech startup based in Sydney. We offer an all-in-one HR, Onboarding, Financial Wellbeing and Payroll cloud platform.

Flare is looking for a motivated, detail oriented and customer focused support officer. If you have a proven record of excellent customer service and looking forward to your next adventure, this role offers a great opportunity to join one of the fast growing startups in Australia with an amazing culture and team spirit. 

What you will be doing

  • Help customers resolve their issues on the phone, coming up with the solutions they need on the spot, and making sure they hang up feeling more trust for our people, product and services. 
  • Manage our ZenDesk ticket backlog, making sure every customer issue gets the attention it deserves, from an initial timely response, to a final resolution that adds to our customer satisfaction.
  • Walk the extra mile to ensure more customers can resolve their own questions, proactively envisioning support questions to add to our knowledgebase, and writing answers in a concise and clear style.
  • Partner with other technical teams to make sure our priorities reflect our SLA commitments, and meet our high customer service standards.
  • Decide the right time when a customer issue needs to be escalated to resolve a blocker or meet an SLA, and identify and communicate with the correct people when an escalation is required

 

What we are looking for

  • Excellent communication skills, written and verbal
  • Strong analytical, troubleshooting and problem solving skills.
  • Ability to handle high volume of tickets and phone calls.
  • A team player who has a customer obsessed attitude.
  • A self-driven and creative individual.
  • Previous Level 1 support experience is a strong plus.
  • Experience with Zendesk support software is a plus.
  • Payroll experience is a plus.

 

Interested applicants can submit their resume to Richard at richard@flarehr.com.


  • Business function: Customer Success
  • Seniority: Junior
  • Employment type: Full-time
  • Location: Sydney, Australia
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Customer Success Manager

About us

Flare leads a new generation of Australian startups creating ripples within multiple industries. A fast-growing, B2B2C HR/FinTech startup, Flare has firmly established itself and embarked upon a solid growth trajectory. We are an innovative and dynamic company with a culture to match. We’re looking for people who want to be part of our journey. We have meaningful values, a hardworking and supportive team, and a vision that is focused on growing our community of users.

About the role

Delivering intuitive HR, cloud-based software to businesses (B2B), whilst enabling best-in-class solutions to aid financial wellbeing (B2C), Flare provides customers with amazing benefits & rewards, financial education and real-time financial decision-making support.

Reporting to the Head of Customer Success, this role will see you taking ownership of the customer journey and driving continuous improvement of the end to end customer experience.

If you have prior software experience (preferably within an HR or Payroll SaaS environment) and are passionate about creating an exceptional customer experience and can work autonomously as well as part of a team, we want to hear from you!

You will be joining a team responsible for identifying and executing our customer success playbook to improve and manage the customer onboarding experience, identify opportunities to enhance our customers’ solution and ensure the longevity of our client’s happiness.

Your key responsibilities will be to:

  • Drive efficient on-boarding of new customers from point-of-sale to go-live, ensuring effective adoption of our platform.
  • Conduct scheduled meetings with clients to ensure our business is meeting clients' existing and future needs.
  • Review existing customers to identify risk of churn or opportunities for growth.
  • Confidently build relationships with existing and new clients by delivering high quality professional services and experience.

Desired Skills and Experience:

  • 3-5 years’ experience in a Customer Success or related role. Previous experience in sales, account management will be highly regarded.
  • Have worked in a fast-growth SaaS / technology company (HR, Payroll, T&A, Fintech industry experience preferred).
  • Experience in software and an understanding of the customer journey through the end to end software sales cycle.
  • Ability to communicate and influence at all levels and across multiple stakeholders (Marketing, Operations, Product, and Development).
  • Excellent verbal and written communication skills.
  • Confidence dealing with Senior decision makers including Managers, Directors and CEO's.

Please submit a CV and cover letter to alexis.phillips@flarehr.com.


  • Business function: Customer Success
  • Seniority: Mid-senior level
  • Employment type: Full-time
  • Location: Sydney, Australia