Paving way for better HR operations

Eliminating manual onboarding processes and increasing efficiency for Bankstown Sports


Bankstown Sports


Bankstown Sports is one of the largest clubs in NSW with more than 100,000 members, employing 500 staff and offering a fun, exciting and safe entertainment destination in the southwest.



Company size

500 employees

Meet the Bankstown Sports team

Sebastian Brown
Senior HR Advisor, Bankstown Sports

Sebastian’s team manages a variety of Bankstown venues, including the Basement Brewhouse, Greenfield Station Bistro, Lucky Cheng’s and Platform One.


The previous system had a basic recruitment and onboarding component. Staff could also retrieve their pay advice and even nominate a colleague for employee of the month. However, the system had an unwieldy access control mechanism.

If an employee had an issue logging in, they couldn’t simply reset the password themselves. Instead, they had to get in touch with someone in HR to unlock or reset the account on their behalf. This process would take hours and sometimes days to complete. With the large number of employees, at least hundreds of hours were lost each year to this inefficiency.


With the time it took to onboard new employees, reset passwords and unlock user accounts, HR Manager Alison and CHR Advisor Sebastian knew that this wasn’t the ideal. Unfortunately, this was a problem that affected plenty of HR solutions out there. So when Alison learnt that Flare could be the answer they’ve been looking for to enhance employee onboarding and streamline access control, she and Sebastian were happy to try it out. Here’s why they chose Flare: 

Automated processes

With Flare, the onboarding process is substantially smoother compared to the more arduos and chaotic workflow in the previous system. A handy API automatically relays new employee data from the recruitment application to Flare thus eliminating the manual data entry that was required before.

Saved time for HR

The onus is on the employee to complete any of their missing information in the system before the contract is sent to the HR team. No more need for HR officers to be bogged down chasing down and updating information for each staff member based on the physical documents employees provide.

Saved time for employees

Now with just a click of a button, new employees receive all their information and are quickly notified when they are in the clear to come for induction.

“Now employees are sent everything with a click of a button.”


Customising each experience

The fact that Flare can be customised to the organisation’s unique needs during implementation is a major plus. The benefits portal is the cherry on top as that wasn’t a feature available in the old system. In fact, the benefits portal has been an invaluable tool in endearing Flare to staff.

How JD Sports and Glue saved $100,000 in onboarding efficiency by using Flare

Glue and JD Sports transformed their manual employee onboarding process into a seamless digital onboarding experience with Flare.

“Flare made a huge difference for us, eliminating the need for back and forth and chasing up paperwork during onboarding.” Jodie Hearne, HR Manager at Glue and JD Sports

jd sports

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