FAQs

Last Updated: 1 May 2018

For Employers

Q: What is Flare and why was Flare created?

Flare is an all-in-one HROnboardingFinancial Wellbeing and Payroll platform. It provides employers with easy-to-use tools to manage HR efficiently and strategically (from onboarding to contracts and compliance), and their employees with access to a range of benefits (from novated car leases to retail discounts) plus the support of a benefit concierge to help manage employee financial wellness.

Q: Who provides Flare?

Flare’s services are provided to both employers and employees by Flare HR Pty Ltd (ABN 46 607 120 892)(Flare HR). Any financial services are provided by Flare Financial Services Pty Ltd, a subsidiary of Flare HR and a Corporate Authorised Representative No.1241829 of MyPlanner Australia Pty Ltd AFSL No. 345905 (Flare Financial Services). Refer to the Financial Services Guide for more details on the financial services provided by Flare Financial Services.

Q: What is the employer's role in relation to Flare?

The employer will provide employees with access to a Flare account and is responsible for keeping employees' HR records (e.g. policies and procedures, payslips etc.) up to date in the platform. If the employer has chosen Flare to manage employee benefits, the employer will also be responsible for facilitating any financial wellbeing programmes in the workplace associated with Flare providing those benefits.

Q: Is there a fee for the platform?

Flare has different platform service options and the pricing varies depending on what option you choose. For some options, you may pay a per employee subscription fee. To find out more about these options and pricing, see https://www.flarehr.com/pricing.

Q: Does Flare HR receive any other payments?

The platform includes a benefits module where employees can access information about a range of employment benefits including superannuation, life insurance, novated leases and rewards.

Flare HR may receive payments for referring employers or employees to third party product or service providers in connection with the benefits module.

Currently, Flare HR has referral arrangements in place for superannuation, life insurance and novated leases. These payments are not an additional cost to employers or employees.

Q: Does Flare Financial Services receive commissions?

Flare Financial Services is not entitled to, and does not, receive any commissions.

In relation to superannuation, Flare Financial Services receives fees for providing member education services where an employer has appointed Flare Financial Services as the authorised representative of its corporate superannuation plan, where that plan is with a Panel Fund. To find out more about these services, see the Financial Services Guide.

In relation to life insurance, Flare Financial Services provides employees with access to a life insurance calculator to assist them in deciding what level of life insurance that may want to acquire. Flare Financial Services does not charge for this service. However, Flare HR may receive fees and payments for referring employees to external providers that may assist employees with selecting the right level of insurance cover. To find out more about these services, see the Financial Services Guide.

Q: Does Flare Financial Services recommend any super funds or any financial products?

Flare Financial Services does not provide any personal advice and does not make any recommendations in relation to superannuation.

Flare Financial Services may provide factual information about superannuation funds to employees. Flare Financial Services may also provide general advice to employees who are eligible for member education services (see the Financial Services Guide for more details).

Q: What super funds can be accessed via the platform?

As part of digital onboarding, the platform enables employees to choose the super fund they want their employer contributions to be made. We call this the super journey.

The super journey digitally enables the employee to choose their super fund by:

  • Giving easy access to one or more super funds displayed in the super journey (which Flare HR provides technology services to) (Displayed Funds); or
  • Allowing the employee to choose their employer’s default fund (which has been chosen by the employer) or any other available super fund (including a fund that they are already a member of) by entering in those fund details.

Once the employee has chosen their super fund, a choice of fund form is automatically populated for the employee to digitally sign.

Importantly, information about the Displayed Funds (including the PDS) can be accessed via the platform. The Flare platform makes it clear that:

  • Flare HR is not recommending the Displayed Funds
  • There are many superannuation funds out there; and
  • If employees are unsure which fund is right for them, they should seek their own financial advice.

Post-onboarding, employees can access the superannuation comparison tool provided by Flare Financial Services. This tool assists employees to compare superannuation funds. The ratings and comparison data used to compare products is provided by an independent ratings provider. See the Financial Services Guide for more information.

For Employees

Q: What type of information about financial products is included on the platform?

The platform includes factual information about superannuation as part of the onboarding journey. Employees can also access the superannuation comparison tool and life insurance calculator post onboarding, which may include factual information and general advice.

Factual information may also be provided to employees via workplace seminars, telephone queries to the Benefits Concierge and marketing material. In addition, general advice may also be provided to employees via these different channels, where their employer has appointed Flare Financial Services as the authorised representative of its corporate superannuation plan, where that plan is with a Panel Fund.

Importantly, general advice does not take your specific needs or circumstances into consideration, so you should look at your own financial position, objectives and requirements and seek financial advice before making any financial decisions. You should also read the relevant product disclosure document before making any decision. See the Financial Services Guide for more information.

Q: How will my information be used by Flare HR?

We may use your personal information to enable you to use the platform and our services, to enable your employer to administer its human resources functions and to optimise the platform and users’ experience. We may also use your personal information to communicate with you, including providing you with information and marketing messages about our products and services, and those of our business partners, that may be of interest to you. We may also use your personal information to comply with our legal obligations and for other purposes set out in our Privacy Policy or Platform Terms of Use (both available at www.flarehr.com/legal/).

Q: Can I choose not to provide my information to Flare HR or to use Flare?

We think you will quickly see the advantages that the Flare platform has to offer, both in terms of time saved with automating your HR data and access to benefits.

You should consult with your employer to find out whether your employer requires you to use Flare. If you do use Flare, certain information is required (e.g. your contact details, tax file number etc.), which is made clear when you first register. While further information is not mandatory, we strongly believe the more information you provide us with, the better the range of products and services we can offer you. If you do not provide some or all of your information to Flare HR we may not be able to provide some or all of our services to you and you may not be able to access our platform or related services.

Q: Will Flare HR disclose my information to any other person or entity?

We want to make sure we are providing you with access to the best range of products and services. In order to personalise the experience, we may at times disclose information about you to enable our related companies and other trusted business partners to offer you products and services that we believe may interest you, and to other companies who assist us to market our products and services.

We may also disclose information about you as required by law and in accordance with our Privacy Policy which is available at www.flarehr.com/legal/.

We will only use or disclose sensitive information about you for the purpose of direct marketing if you have consented to the use or disclosure of the information for that purpose.

If you do not want to receive marketing offers by email or in hard copy, please opt out by adjusting your account settings or using the opt-out facilities provided (e.g. an unsubscribe link), or contacting us at [email protected]

Q: How does Flare HR ensure that my information is kept secure?

We take data security seriously and we take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. All Flare platform data is hosted physically in Australia in Microsoft Azure. Access to the hosting platform and production database is tightly controlled, with limited access to security credentials. For more information about how we collect, use and disclose your personal information, see our Privacy Policy which is available at www.flarehr.com/legal/.

Q: What access will my employer have to the information held about me in Flare?

Your employer will only have access to information about you that is required to fulfil your employer’s HR function, for example, your contact details, tax file number, remuneration, leave entitlements, performance reviews etc. Any information that you provide with regards to applying for benefits (for example your health information or financial information) will not be shared with your employer without your consent.

Q: Can I take my information from Flare with me if I leave my employer?

In most instances, if you leave your employer, you will continue to have access to certain information in your Flare account including your employment contract, payslips, information on your benefits, training records and performance management. For further details on the information that your employer has agreed to allow you to take, or to request additional information, please contact your employer directly.

Q: How can I contact Flare HR if I have further questions?

If you have any further questions, please contact a Flare HRO on 1300 FLARE HR (1300 352 734) or [email protected]