Financial Services Guide

Flare Financial Services Pty Ltd

Issue Date 11 August 2022

Purpose and Contents of this Financial Services Guide

This Financial Services Guide (“FSG”) is prepared and issued a by Flare Financial Services Pty Ltd, ABN 16 612 284 081 (“Flare”, “Representative” or “We”), an Authorised representative of Simple Financial Choices (ABN 58 629 890 900, (AFSL number is 537462) (“SFC”), . This FSG is an important document, which provides information about the financial services offered by Flare and is designed to assist you in deciding whether to use the services offered in this FSG.

After reading this FSG, you will know:

  • Who we are and how to contact us;

  • What financial services can be provided to you and how these services will be provided to you;
  • How we (and any other relevant persons) may be remunerated;

  • Whether any relevant associations or relationships exist that may influence our general advice;

  • How we maintain your personal information; and

  • How to access our internal and external complaints handling arrangements.

The content of this FSG is general information only and does not take into account any person’s particular needs or objectives. Flare and SFC provide no warranty as to the suitability, for any person, of the services outlined in this FSG.

If you need any more information than is contained in this document, please contact us. You have the right to ask us about our charges, the type of advice we will provide you, and what you can do if you have a complaint about our services.

Authorised Representatives

Flare is authorised by SFC to arrange for, and to provide general financial product advice in relation to the Flare Mastercard (‘Card’). Flare is not authorised to give you personal financial product advice in relation to the Card.

You can contact Flare from anywhere in Australia using the contact details below:

 Mail: 1 Munn Street, Millers Point 2000
 Phone: 1300 352 734 between 9am to 5pm Sydney time
 Email: [email protected]

What kinds of financial products and services can Flare provide?

Flare is authorised by SFC to provide general financial product advice to retail and wholesale clients in relation to deposit and payment products limited to:

  • Basic deposit products; and

  • Non-cash payment products.

The Card is a facility for making non-cash payments (a reloadable prepaid Mastercard product) issued by EML Payment Solutions Limited ABN 30 131 436 532 (“EML”). Refer to the Card’s Product Disclosure Statement for more details. EML is an Australian Financial Services Licensee, Licence No. 404131. EML arranges for the sale, issue and distribution of the Card.

This means that Flare can only:

  • Arrange for the issue of the Card by EML to you;

  • Provide general financial advice in relation to the Card; and

  • Publish or issue certain promotional material in relation to the Card.

Flare is not authorised by SFC to provide (and SFC itself does not provide) personal advice about financial products. Personal advice is advice when your objectives, financial situation or needs have been or would be expected to be considered. This means that Flare will not take your objectives, financial situation or needs into account whenever it gives general advice (in publishing or issuing promotional material) about the Card.

It is your responsibility to decide whether any general financial advice given by Flare in its promotional material is suitable for you, or to get personal advice from a financial adviser who holds an Australian Financial Services licence or who is an Authorised Representative of an Australian Financial Services licence and who is authorised to provide personal advice.

Flare can only provide general advice on basic deposit and non-cash payment products limited to the Card. Flare cannot advise you on, or influence you in favour of, a financial product that is not a product that we are authorised to provide advice on.

Please be aware that SFC shall not be responsible where the Representative provides any services to you, which are outside of their authorisation limits. You should therefore ask the Representative to confirm specifically that the service or product relates to deposit and non-cash payment products, prior to acting on any general advice.

A Product Disclosure Statement will be provided to you

Before or at the time you are offered the Card, EML or Flare will also provide you with, or explain how to access, a Product Disclosure Statement (“PDS”) for the Card. The PDS contains information about the costs, benefits, risks and other features of the recommended financial product. You should read this information to enable you to make an informed decision prior to acquiring the Card.

Can I provide Flare with instructions?

You may provide the Authorised Representative with specific instructions by letter, email or other means (as agreed with the Authorised Representative).

Disclosure of any relevant conflicts of interest

EML and Flare are not related entities. Flare does not have any relationships or associations that might influence them in providing you with its services.

How is Flare paid for providing financial services?

Flare directors and staff are remunerated by salary that includes superannuation benefits. Flare staff may also be eligible for an annual bonus payment based on agreed performance levels. Employees of Flare do not receive, whether directly or indirectly, any fee, commission, benefit or advantage (pecuniary or otherwise) in connection with the financial services provided.

Flare’s record keeping obligations

Flare will seek to ensure that comprehensive and accurate records of all financial services and client dealings are properly maintained.

How can you access Flare’s complaints handling arrangements?

If you have an enquiry or complaint, please Contact Us. If we’re unable to resolve your concerns over the phone, we will refer the matter to our Complaints Officer who will investigate your complaint. We’ll acknowledge your complaint within one working day of its receipt and aim to resolve your complaint within 30 days.

If you are not happy with how we have handled your complaint you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). This Authority’s contact details are:

GPO Box 3
Telephone: 1800 931 678
Email: [email protected]

Professional Indemnity Insurance

Simple Financial Choices holds Professional Indemnity (PI) insurance which provides cover for claims arising from the conduct of representatives who are or were employed by us, where we are found to have liability for financial loss suffered by a person to whom we have provided a financial service.

We understand that these arrangements satisfy the compensation arrangements required under section 912B of the Corporations Act 2001 (Cth). You do not have a direct right to claim under this insurance.

Your Privacy

Protecting your personal information is important to us and is also a legal requirement. Our Privacy Policy outlines the types of personal information we collect and how we use, disclose and store this information.