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Igniting change at Accor: Better HR & People operations

Paving the way for better HR operations and onboarding efficiency across Accor Australia.


Accor Hotels


Accor is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the single largest hospitality company in Europe, and the sixth largest worldwide.



Company size

600 employees

Meet the Accor team

Christy Musco

Talent & Culture Manager, Accor Hotels – AccorInvest
Christy’s team is responsible for 23 Accor Hotel locations and over 600 employees in Australia.

“We can onboard employees more easily and faster than ever before with Flare. What’s even better, we’re able to give our employees access to great retail discounts through Flare’s Benefit platform.”


With 23 Accor Hotel locations and over 600 employees within her remit, Christy Musco, Talent and Culture Manager of Accor Hotels – AccorInvest, wanted a better way to onboard employees more efficiently. Christy was frustrated by the time her team was spending on manual onboarding processes and data entry, so she began researching for solutions and better options.


While evaluating different options, Christy chose to partner with Flare, a free HR software offering paperless onboarding and exclusive benefits to employees. Here’s why she chose Flare:

Greater onboarding efficiency

Flare is a user-friendly, cost-effective platform that solved Christy’s pain: “streamlining those previously frustrating manual processes.” Christy’s team now onboard employees more easily and faster than ever before.

Better onboarding experiences

From a new recruit perspective, the new onboarding experience is a simple and effective process that serves as a great introduction to Accor.

Exclusive employee benefits

On top of Accor’s employee benefits package, Christy has also provided employees with access to over 30+ retail discounts from Flare’s Benefits platform.

“What used to take days (and loads of paper) now takes only a couple of hours.”


“It just eliminated the need for the back and forth and the chasing up.”
In three months, Christy went live with Flare across five hotel locations of the 23 locations so far. She is spearheading change and is paving the way for a new standard for HR operations, employee experience and retention. What’s more, she’s created an opportunity for all her peers to share in the success through the Flare & Accor Partnership Offer.

How JD Sports and Glue saved $100,000 in onboarding efficiency by using Flare

Glue and JD Sports transformed their manual employee onboarding process into a seamless digital onboarding experience with Flare.
“Flare made a huge difference for us, eliminating the need for back and forth and chasing up paperwork during onboarding.” – Jodie Hearne, HR Manager at Glue and JD Sports
jd sports

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Paving the way for better HR operations and onboarding efficiency across Accor Australia