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Get in touchLast updated: 21/07/2025
From comments to compliments or complaints, your insights help us improve our products and services.
You can submit your feedback through the following channels:
Email: [email protected]
Phone (free call):
Flare: 1300 352 734
Flare Cars: 1300 480 096
When contacting us, please include:
Upon receiving a complaint, we aim to:
You may escalate certain complaints to the Australian Financial Complaints Authority (AFCA), an independent dispute resolution service:
Online: www.afca.org.au
Email: [email protected]
Phone: 1800 931 678 (free call)
Mail: GPO Box 3, Melbourne VIC 3001
AFCA provides free, fair and independent complaint resolution for consumers and small businesses in the financial services sector. You can visit the AFCA website to find out if they can review your complaint.
Complaints relating to private health insurance can be escalated to The Office of the Commonwealth Ombudsman:
Online: www.ombudsman.gov.au
Phone: 1300 362 072 (free call)
Mail: GPO Box 442, Canberra, ACT 2601
In person at one of the Commonwealth Ombudsman offices listed on their website.
Depending on the nature of the complaint, you may wish to lodge your complaint with your health insurance fund directly.
Please provide us with written authorisation if you’d like a third party, such as a family member, friend, legal representative, or financial counsellor to lodge a complaint on your behalf. Once authorised, we will communicate directly with your representative unless:
Flare Complaints Handling Policy Last updated: 21/07/2025 At Flare, we value your feedback. From comments to compliments or complaints, your insights help us improve our products and services. How to provide feedback or lodge a complaint You can submit your feedback through the following channels: Email: [email protected] (free call):Flare: 1300 352 734Flare Cars: 1300 480 […]