Sephora, a division of Moët Hennessy Louis Vuitton (LVMH) global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world. Operating approximately 1,900 stores in 29 countries worldwide, Sephora employs 400 employees in Australia.
With just two people managing HR admin for 400 employees, the manual processes were understandably tiresome and time consuming. It was certainly at the back of Fai Allam, Sephora’s HR Business Partner and Monique Glatter’s, HR and Recruitment Executive, minds to find a faster and more efficient way to keep up to date with current employee admin and new onboarding employees, they just couldn’t find the time to research their options.
Sephora has a high turnover of employees as they mostly employ part-timers and casual workers. It would take two people two weeks to onboard one employee and with the fast turnover and the amount of paperwork involved they “often had paper lying all over the floor”.
Onboarding one employee was incredibly paper-heavy, as each individual would receive a starter package in the post with a physical handbook costing $25. With postage, this would come to $40 per employee. It would take Fai and Monique several trips to the post office and extra admin to make sure they received a tracking sticker for each package.
With the amount of turnover, paperwork and cost involved Fai and Monique knew that the process needed to improve, but they couldn’t find the time to research their options. So when Daniel Cohen, Flare’s Managing Director & Co-founder mentioned to Monique that he had the perfect solution to significantly reduce their admin time, go paperless and allow Sephora to seamlessly and easily onboard their employees at no extra cost, both Fai and Monique were sold on the idea.
The entire process has been cut down significantly with Flare. Fai and Monique are able to set up a new employee in just a minute as they no longer have to fill out a lot of details manually. The employee now has the control to fill out their details and update them whenever they need. According to Fai the process is so much easier and also much more professional from an employees perspective. Now they just receive an email from Flare to complete onboarding onto the Flare platform and off they go.