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10 free tools for remote working teams

With COVID-19 keeping everyone away from the office, the need for tools that accommodate remote teams continues to grow. Unfortunately, many companies are also having to keep their budgets small and can’t afford to invest in pricey software to meet their needs. Thankfully, there are several free tools out there that HR teams can use to make their jobs a bit easier. We share our top recommendations in this post. 

10 free tools for remote HR teams 

While there are many great options to choose from, we selected some of our favourite tools to make remote work easier for HR teams and employers. To help put them into action faster, we also shared ideas on how to use them for HR-related projects and initiatives below.

1. Asana

Asana is a task management platform that makes it easy to collaborate on projects with other team members. This is a great tool for remote work since it allows people to keep tasks organised, communicate with one another, and keep track of progress – all in one virtual workspace. Below are a few ways HR teams can use Asana:

  • Create a to-do list for new hires that they can check items off as they go
  • Manage ongoing projects with other members of the HR team
  • Document processes (i.e. for onboarding and offboarding) that managers and leaders can easily reference

2. Slack 

Communication is key – especially when it comes to remote work. Having a communication platform that can be used via desktop or mobile, such as Slack, makes the experience of working with decentralised teams much more seamless. Here are ideas on how HR teams can use Slack to their advantage: 

  • Create a Slack channel specifically for new hires
  • Regularly check in on employees to make sure everyone is feeling supported
  • Set up reminders for upcoming virtual webinars, events, or meetings

3. Flare HR 

At Flare, we offer multiple products that are free for companies to use – such as a remote onboarding software and an exclusive benefits and discount platform. These offerings can help streamline all your HR processes and provide a better overall experience for your employees. With Flare, you can: 

  • Add new employees quickly and integrate with your ATS  
  • Easily generate employment contracts and policy documents
  • Send new hires a link and have them enter information, sign contracts, upload certificates and more through a simple online interface
  • Give your workforce access to exclusive benefits and discounts with leading retailers like Woolworths, JB Hi-Fi, and Amazon

4. SurveyMonkey 

Surveys are an incredibly important tool for all HR teams to have at their disposal. If you don’t have the budget to afford a more comprehensive surveying platform, you can always use a free version of SurveyMonkey to create your own. Here are a few types of surveys you may want to consider distributing to your workforce: 

  • Employee engagement surveys
  • Pulse surveys
  • Onboarding and/or new hire surveys
  • Offboarding surveys
  • COVID-19-related surveys 

5. Donut 

When everyone is physically apart, it’s difficult to foster a sense of community. Donut is a great solution. This tool can help everyone – from people within your own team to other employees across the organisation – stay connected to one another by setting up virtual hangouts. Donut also integrates easily with Slack so you don’t have to download another platform to use it. There are lots of creative things you can do with this tool:   

  • Set up randomised “Donut dates” to encourage relationship building across teams
  • Assign new hires a buddy through Donut to help them ramp up and onboard faster
  • Create learning opportunities by connecting employees looking to learn new skills with experts inside your organisation using Donut 

6. Zoom 

Video calls are essential for remote work. This technology gives us that face-to-face time we need but otherwise wouldn’t be able to access outside the office. We love Zoom because it offers a free version that can host up to 100 participants and unlimited 1:1’s. They also offer an array of fun, virtual backgrounds to make meetings a bit more interesting. HR teams can use Zoom for multiple use cases, such as: 

  • Interviews with potential candidates 
  • Training sessions (such as a financial literacy workshop or DEI session) 
  • Company-wide meetings or celebrations 
  • Virtual events like happy hours or costume contests

7. Chimp or Champ 

Right now, employees are struggling with their wellbeing as a result of Covid-19. That means that it’s more important than ever to keep a finger on the pulse and check in with your workforce regularly. Chimp or Champ is a great tool that lets you send out an anonymous weekly employee happiness meter to see how everyone is doing. There are a few things you can do with the feedback you collect: 

  • Develop initiatives according to the happiness levels of employees
  • Create a monthly report to keep track of overall employee wellbeing (and make sure to share it with your leadership team so they’re aware too!) 

8. Dropbox

You likely work with lots of large documents in your job – such as contracts for new hires and legal documents for employees. Due to the file size, these documents are difficult to send through email. And we unfortunately don’t have the luxury of printing them out and handing directly to someone. In cases like this, Dropbox can be a huge help. It’s a platform where large files can be shared and downloaded. With this tool, you can: 

  • Create a shared folder for new hires that contains their contracts, forms, and other benefits information
  • Upload recordings of past trainings or webinars that all employees can easily access 

9. Loom 

One of the challenges with remote work is finding the right time to host meetings and events. Since everyone is working across different time zones and schedules, it’s challenging to find a time that’s convenient for everyone. Loom can help by letting you record presentations or announcements in advance. The tool then gives you a link so you can easily share the recording and let employees catch up when they have time. Here are a few other ways you can use Loom: 

  • Create videos that explain the onboarding and offboarding process
  • Pre-record training sessions so employees across all time zones can view it at their leisure
  • Have your CEO record messages or announcements to share with the organisation

10. Calendly

Being able to effectively schedule meetings is even more important in the remote world than it was in the office. Calendly is one of the best tools you can use to make the scheduling process a bit easier and more transparent. It integrates with popular calendar apps and shows people your availability so they can easily schedule a meeting or appointment with you. Some of the benefits of using Calendly includes:

  • Making scheduling easy for potential candidates who are interviewing
  • Simplifying the scheduling process across time zones
  • Reducing blockers to scheduling meetings for larger groups 

Using the right tools can make the remote working experience so much easier. Make sure to take advantage of the free ones we mentioned above to create a better work experience for yourself and a better HR experience for your employees. To learn more about Flare HR’s free onboarding software and employee benefits, request a demo.

A guide on how to onboard new employees remotely

As COVID-19 continues to keep employees remote, companies have to start thinking about how to adapt their HR processes accordingly. One of the most important experiences to consider is employee onboarding. The type of onboarding program you have in place has a significant impact on factors like new hire retention and productivity. In fact, a study found that a structured onboarding experience resulted in 69% of employees being more likely to stay with a company for three years and 50% greater new-hire productivity. 

While being remote does present some challenges to the onboarding process, we believe there are things you can do to make it just as strong as one that’s in person. Below, we outlined a five-step process to help you get your new hires onboarded remotely: 

1. Start with preboarding 

Many employers wait until the new hire’s first day to start the onboarding process. But there’s actually a step that comes before that called preboarding. The purpose of this step is to get your new hires up-to-speed before they start their new roles so they don’t feel overwhelmed on their first day. Preboarding activities have also been found to increase first-year retention by as much as 80 percent. These activities can include:

  • Filling out documents (employment contracts, super information, etc.)
  • Reviewing benefits options
  • Collecting personal information (employee’s favorite snack, personal hobbies, etc.)

To help companies manage this process remotely, Flare has a free digital onboarding software that lets you add new employees to your ATS, generate documents, and gives your new hires a seamless way to auto-sign contracts and share important information with the company. 

Related article: 10 Ideas to help you boost your employee engagement

2. Create a warm welcome experience 

Once you have all the preboarding logistics squared away, you can focus on creating a warm welcome experience for your new employee’s first day. Since your team won’t be able to take them out to a welcome lunch or greet them in person, it’s important to find other ways to make them feel excited about their new job. Below are a few ideas you can try:

  • Send a welcome card that’s been digitally signed by the CEO, their manager, and their new team members
  • Gift the new hire with a prepaid card to their neighbourhood cafe; They can grab a coffee and get to know their teammates through virtual hangout sessions
  • Host a virtual welcome party with the whole team
  • Ship a ‘welcome pack’ that contains the new employee’s favorite treats, movies, or board games

The last thing you want is for your new hire to feel isolated on their first day. These ideas will help your employees feel like they’re already part of the team and get them excited about their new company – even when they’re not physically at the office!

3. Establish a support system 

Any employee’s first day can feel a bit scary – especially when they’re remote and don’t have the luxury of asking the person sitting next to them a question or getting to know people over lunch. To make sure they feel supported from day one, it’s important to establish a system that they can turn to if they have questions, need help, or simply want to feel more integrated into the company. Here’s how:

  • Set your new employee up with a designated buddy. This is their go-to person if they have any questions, need someone to chat with over a virtual lunch, or simply want to learn more about the company 
  • Create a Slack channel for new hires. At Flare, we have one called #newbies that contains helpful resources and is a dedicated space where new employees can feel safe asking questions 
  • Encourage the new hire’s manager check in with them frequently during the first 30 days to make sure the transition is going smoothly 

Related article: 5 Ways to help your employees improve their financial wellbeing

4. Run induction sessions

In addition to helping your new hires feel socially integrated, you want to make sure they understand the various aspects of the business as well. This is where virtual induction sessions can be helpful. The purpose of these sessions is to meet with different leaders within the organisation – from the CEO to the Head of Engineering – so they can better understand how the business operates. 

Not only that, but induction sessions can help new employees put faces to names and develop a clearer view of how their specific role contributes to the broader mission of your company. This allows new hires to recognise that they’re a valuable part of the organisation and helps them find a sense of meaning in their work. 

5. Collect feedback 

Finally, remember that your onboarding process doesn’t end after 30 or 60 days. There are ways to continuously iterate on and improve your program – especially if your remote onboarding process is brand new. The best way to do this is to distribute an onboarding survey to new hires after they go through the experience. This provides an opportunity for them to share feedback on what worked, what didn’t, and how they felt coming out of the onboarding process – all valuable input that you can use to strengthen your existing program.

As you can see, a powerful employee onboarding experience can have a significant impact on your business. Thankfully, there are ways to make sure this process is effective, welcoming, and informative – even when doing so remotely. Follow our recommendations to make sure your onboarding process goes as smoothly as possible for your new remote employees.

To learn more about Flare’s free digital onboarding software, and how it can save you on time and paperwork, request a demo here.

What to do when you can’t give your employees a pay rise

With Australia now experiencing a new wave of COVID-19 outbreaks, companies continue to feel the pressure of the pandemic. Unfortunately, this also means that employees may have to keep waiting for their promotions and pay rises due to constrained resources. This, of course, is likely to lead to lower employee morale.

But there are ways for companies to mitigate the negative impact of the pandemic. One of the best solutions is to consider expanding your benefits offerings. These additional offerings can support your employees in key areas during this challenging time and also provide some financial relief to make up for the lack of a pay rise. Below, we share four categories of benefits to consider: 

Flexible work benefits 

According to a study, a flexible work arrangement is one of the ‘must have’ benefits for Australian employees. This is especially prevalent now, as employees are feeling the stress of balancing their work and home lives once again. Here are some flexible work benefits to consider: 

  • Flexible working hours. The 9 to 5 schedule doesn’t work for all employees – especially those with families and children. Allow your workforce to choose their own hours so they don’t have to stress about being online at a time that’s inconvenient for them. This will not only relieve stress but also demonstrate to employees that you understand and respect their individual needs. 
  • Work from home options. Whether your employees have recently returned to the office or are still remote, it may be a good time to either extend or offer up work from home options as an alternative to being in the office. As COVID-19 cases escalate again, you want to make sure everyone feels safe while they work. 
  • Home office setups. If you do have employees working from home, relieve some of the burden by paying for their home office set up. This can include covering the cost of a new desk, chair, monitor, or whatever else they need to work comfortably from home. 

Financial benefits 

Even if you can’t directly provide a pay rise, there are other ways to financially support your employees – while staying within your HR budget. Below are a few ideas of the types of financial benefits you can offer: 

  • Employee discounts. At Flare, we have an exclusive benefits and discount platform. that provides your employees with discounts from hundreds of leading retailers, including Amazon, Woolworths, and Foot Locker. Giving your workforce access to these types of benefits can ease some of the financial burden they’re feeling right now. 
  • Novated car leasing. Offering employee benefits like novated car leases and salary packaging can help your employees reduce their taxable income and therefore reduce their income tax. Flare offers novated car leasing to customers as part of employee benefits.
  • Real time pay. Imagine if employees could access their pay after each day’s work rather than waiting for the weekly, fortnightly or monthly pay cycle? This could soon be a possibility. Flare will soon be offering real time pay as part of employee benefits so that employees can access their pay for a small fixed fee for when they really need it.
  • Equity. If you can’t afford to increase the salary of your employees, consider giving them more equity instead. This is an investment that can pay off many times over in the long run, and it gives workers more stake in your organisation – which, in turn, can boost morale and engagement. 
  • International payment transfers. You may have employees with family members outside of Australia that they’re providing financial support to during COVID-19. If you want to help them save on expensive transfers, consider offering WorldRemit as a benefit – they offer much more affordable international money transfers. They’re also a partner on our own benefits platform!

Physical and mental health benefits 

Your employees are dealing with many stressors right now – from feeling anxiety around their job security to worrying about the health and safety of their family members – which can come with negative physical and mental health side effects. To help them combat these potential problems, you may want to consider the following benefits: 

  • Wellness budget. If you have the funds to do so, consider giving each employee a wellness budget. They can use this money to invest in self care. For example, they can use this budget to cover the cost of a massage, new running shoes, or an online meditation course – anything that helps improve and maintain their sense of well being. 
  • Fitness subsidisation. Staying active can go a long way. And the great news is that there are tons of virtual fitness classes these days. So whether it’s an online yoga course or a cycling class, pay for your employees to indulge in their favorite exercise routines – it gives them one less thing to worry about cost wise and encourages them to get moving. 
  • Healthy snack delivery service. If you want to make healthy eating more accessible for your employees and boost their morale, provide them with delicious snacking options! Companies like Snacks With Bite will deliver healthy snacks directly to your employees’ homes. It’s one less decision they have to make, and it’s something they can share with the rest of their family. 

Family benefits 

As schools start to close down again due to the new wave of outbreaks, parents are scrambling to figure out how to balance work and family life for the second time. Not receiving the pay rise they were expecting can further exacerbate your employees’ stress levels. To help, here are a few benefits you can offer: 

  • Childcare support. If your working parents do find themselves back at home with the kids, give them the funds to hire additional childcare support. Maybe they can have a trusted babysitter take care of the kids in the morning, when they’re the busiest with work. Or they can hire an in-home chef to prepare healthy meals for the family if they don’t have time to.
  • Fun family activities. It’s challenging for parents to always think of new, stimulating things to do with their children. To help, send your working parents “family care packages” that contain fun activities – such as puzzles, at-home scavenger hunts, or s’mores kits. This is one less thing that your employees have to think about and gives them a reason to spend quality time with their families. 

Even though your employees will be disappointed to not receive the pay rise they’ve been waiting for, they’ll appreciate your efforts to compensate them in other ways in the meantime. Take care of your employees’ needs during this challenging time, and you’re likely to see a more engaged and productive workforce.

Want to give your team access to more employee benefits and discounts? Flare Employee Benefits gives your workforce access to an exclusive benefits and discount platform of leading retailers like Woolworths, JB Hi-Fi and Amazon. If you’re looking to implement more employees benefits in your company, reach out to [email protected] to learn more.

Managing COVID in the hospitality industry with Shaun McDonald from Lucas Group

Lucas Group has six restaurants across Sydney and Melbourne including Chin Chin, Kisumé, Gogo Bar, Baby Pizza and more. Their aim is to provide exceptional dining experiences which redefine the boundaries of expectations and excite the senses. In this interview, we chat to Shaun McDonald, the General Manager of People and Development, about how Lucas Group have been managing COVID in the hospitality industry.

Tell us about the impact of the pandemic on LUCAS Group

As a result of the COVID-19 pandemic, the restaurant industry, including LUCAS Group, was required to close as non-essential services. The impact on our business resulted in us having to stand down 650 people during that time, and changing our business operations. 

Our main priority was around our people. Every decision we made was about putting our people first, communicating regularly, and executing on a strategy that supported our people as much as possible throughout the pandemic.

We shifted to ‘takeaway’ business operations within 48 hours and reopened our brand — something that we’ve never done before. The sole reason for this shift was to support those people that would not be eligible for financial assistance from the government. 30 percent of our crew are from overseas. 

The Job Keeper Program was introduced by the government a few weeks later, which was great for our people. It was another mechanism for us to support our crew. We applied immediately, and were able to support our stood down crew.

How did you manage communications with your staff? 

Strong communication was critical for us during this time. We focused on crafting messaging that was concise and clear, and enabled managers to share messages aligned to our CEO’s direction. Managers were provided tools and training, so they could communicate with their people.

At every level of our organisation, we ensured people understood the new direction, that they knew what to do in their roles, were trained up effectively and ready to fight. We needed to ensure our systems and processes were set up to effectively deliver the same quality in house in a takeaway model. 

Training was so crucial to helping people understand what to do, as their roles changed — and to deliver exceptional service to our guests and bring that level of comfort.

What are your return to work strategies and plans? 

As we transition our business from being a takeaway back into a restaurant, there are a few safety precautions we needed to make to our workplace so our crew felt comfortable to return to work. At the beginning, things were changing on a daily basis, constant updates, changes to legislation and changes to the job so we needed to keep up to date.

When we reopened we wanted to make sure that, we had done everything as a business to make sure that our people were safe, and explained to them that we were meeting social distancing guidelines and being compliant.

We also educated our managers to make sure that the messaging was the same. This brought a level of comfort to our crew. We’ve actually received a lot of positive feedback about the level of communications that came out of the clear and the concise messaging that was distributed.

We had to go through lots of planning to ensure which employees we would stand up and planning how we would layout our restaurant to adhere to social distancing restrictions. If any of our staff had reservations about coming back to a guest facing role, we put some of them into back of house roles so they would be more comfortable. We made sure that we communicated to our staff so that they knew we were running our venues safely and we were adhering to all the requirements set by the government.

How do you ensure that your employees are engaged and feel safe after returning to work?

Pulse surveys have been a great for us to ensure that people are comfortable with being back in the work environment. We’ve been able to get feedback and jump on any changes that we possibly need to make to make sure that people feel safe and they feel comfortable at work.

Related article: 10 Ideas to help you boost your employee engagement

Learn more about how Shaun McDonald used Flare to engage with employees through digital onboarding and benefits in this case study. If you’re looking for an additional HR software to support your business, Flare offers a free onboarding software with employee management and benefits. To learn more, please request a demo.

Nadine Blackie from Flare on how to build high-performance teams and great company cultures

To kick off the HR and leadership series, we will be interviewing Nadine Blackie.

Nadine is the Head of Talent Acquisition at Flare HR. She has over 10 years of experience in talent acquisition for high growth startups in the tech sector. She has built high-performance teams for venture-backed startups that have experienced rapid transformation and growth. She’s worked at well-known companies in the startups space including Flare, Ansarada, Relic Entertainment and Hootsuite across Sydney, Australia and Vancouver, Canada.

Nadine’s passion for people and high growth companies led her to working at Flare where she’s built a world class, mission-driven team and a balanced culture that is working towards Flare’s mission: to help every working Australian live their best financial life.

Here are the highlights from our interview with Nadine on talent acquisition and human resources.

What do you enjoy about working in Talent and HR?

In the world of Talent and People, you have the ability to positively impact others and brighten someone’s day. Whether it be putting a smile on someone’s face by calling out their win, or removing a roadblock for someone to be more productive in their day to day, or coaching a manager through a tough conversation.  It’s super rewarding work to be able to help others.

Where do you go to learn about HR and leadership?

I lean into my talented network and my mentors. They have a wealth of knowledge.

HR Open Source (hros.co) is also a great open source community and Facebook group where HR professionals share resources and tools with each other, such as: case studies, tools, engagement initiatives and wellness programs. When people are willing to share knowledge and give their perspective, we can more quickly level up and improve upon each other’s work. 

What are some new ideas from other companies which have inspired you?

I am inspired by companies and People leaders who challenge the norm and make proactive ideas come to life.

The global pandemic has caused companies to evaluate the current landscape and plan for the future of work. For example, Twitter and Facebook are now allowing their staff to work from home permanently if they wish.

In response to this pandemic, we will see new ideas emerge from People and business leaders and a new landscape will unfold. 

What is the culture like at Flare?

At Flare, we have a startup culture of taking big swings, building quickly and sharing in the impact of driving growth and positive change. We are constantly innovating against the status quo and learning new things.

Our team is a passionate and talented group.  Culturally, the team is down to earth, doesn’t take themselves too seriously, works at a fast pace, has full ownership to drive change and is accountable for delivering ideas. We are empowered to deliver quality work we are really proud of.

What are Flare’s company values and how do you uphold these values?

We have five company values which are embraced at Flare: People first, Bat .400, Trust the Process, Do the Right Thing and Act Like an Owner. 

I’ll discuss my two favourites:

  • People first is a value that drives our decisions and creates a strong sense of community at Flare. We have a culture of people constantly looking out for one another and working together. We have an engaged and supportive team where people feel welcomed and have a safe place to show up as themselves.
  • Bat .400 is a value that encourages our team to swing the bat to achieve 10x growth, and at the same time, allows us to embrace failures as a part of the process. I played softball for a large part of my life, so the terminology resonates well with me, but for those who are unfamiliar, Bat .400 is a baseball term. If you have a batting average of .400, it would mean you have the highest batting average in the Hall of Fame. To get that high of an average, you’ve actually struck out or failed more times than you’ve had success.  The idea behind Bat .400 is how can we continue swinging the bat even if we might fail or have failed.  If you don’t step up to the plate, you’ll never hit that homerun.

What do you do in the recruitment process to ensure a candidate is a good fit?

At Flare, we have a thorough recruitment process with a series of key stages to ensure a candidate is the right fit. Here are few things that are important to us in the recruitment process: 

  1. Understanding motivations. Understanding the motivations and ambitions of candidates can help us understand the type of learning and achievement that a person would need to be successful in a role. 
  2. Learning about their experience and way of thinking. We like to see people in action by giving them a technical challenge like a coding test or a specific challenge relating to a role. This helps us remove bias from the hiring decision and helps us see how people approach and perform the challenge. It also gives the candidate a good understanding of the types of challenges they could face in the role.
  3. Explore mutual fit. The final stage is diving deeper into getting to know the candidate and exploring a mutual fit. Interviewing is a two way street, so candidates are encouraged to ask just as many questions as we do in the process. Alongside the hiring team, we want candidates to have all their questions answered about starting a new adventure at Flare.

What is important for great leadership?

In my experience, great leaders are authentic, open, honest and always have the best intentions for their teams. Leading by example and showing up like that everyday is important to me, especially in challenging situations.

I believe that creating ways to help teams feel safe and supported leads to a healthier and engaged workplace. At Flare, we aim to share information and feedback as timely and honestly as possible, and we encourage open and honest communication. For example, we have an “ask_Flare” anything Slack channel, where employees can ask questions truly anonymously. These questions are responded to in the Slack channel, as well as, addressed every Monday in our all-hands meeting. We’ve found this to be a simple and effective way to hear what’s on our employees’ minds and address these sentiments in a transparent way. 

Where did you learn your leadership style from?

I grew up playing team sports my whole life so my leadership style was initially developed from many years of playing on high performance sports teams. 

I also have two strong, intelligent female leaders as mentors. They both really push and challenge me on how to approach conversations with my team and define how I wanted to show up as a leader.

What are some leadership strategies which work well for you?

  • Always being clear and consistent in communication, expectations, and showing up as yourself.
  • Being empathetic and objective while balancing the bigger picture and execution.
  • Being an open book and constantly evolving. Always asking for feedback, constantly learning and observing and comfortable admitting when you don’t know, but look for a plan to figure it out. 
  • Focus on the team. Giving them the space to create the norms and define how, when and where they work best.
  • Hiring up so you can surround yourself with the best team.
  • Empower your team to do their best work by removing any roadblocks. both current and in the future. While supporting them through the challenges and celebrating their wins.

How have you engaged employees during the COVID-19 pandemic?

We’ve looked at ways to keep people connected and engaged from their remote work environment, as we shifted to a  ‘work from home’ policy during COVID-19.   Here’s some strategies we’ve implemented: 

  • Creating community Slack channels like lunch time workouts (#thegym) or grabbing an after work beverage (#palisadeshappyhour), which we see employees engage in regularly
  • Celebrating birthdays with gifts delivered to employees’ homes
  • Iterating our weekly all-hands meeting, so we have a format which supports our remote work structure
  • Setting a company-wide “no meeting policy” from 12-1pm to help promote this time to get away from computers, reset and take a break
  • Creating new initiatives and activities through our Vibe Team. Many fun and diverse ideas from this group have been implemented across Flare

How do you keep retention rates high at your company?

Gathering and actioning employee feedback is critical to employee retention.  We use employee engagement surveys to consistently checkin and understand how people are feeling in their roles. 

During COVID-19,  we’ve made these surveys monthly as things are changing so quickly. The feedback is helping us identify specific action items directly from our teams on ways we can improve their experiences. It’s important for us to create a place for people to share their thoughts, how they are feeling and share ideas around improvements while giving us insights to any undiscovered frustrations.

How do you ensure new hires have a great onboarding experience?

At Flare, our onboarding process is designed to help new hires transition into their new role in a smooth, informative and welcoming way. It is an exciting time for a new hire joining a company and a team welcoming a new teammate aboard, so both the big and little things in the onboarding experience matter. 

Here are a few things we do to support our new teammates:

  • Use Flare to preboard and onboard new hires digitally. This gives our new hires a seamless way to auto-sign and complete employee documents (ie. employment contracts, policies, and bank, tax and super information) – no paperwork required. We also gather information to shape our employee’s first day experience. For example, on an employee’s first day, there are a series of personalised welcomes and things that happen to make it memorable
  • Send out an onboarding pack before someone starts
  • Welcome them on their first day with a hand written note from their manager, their favourite coffee and treat, and arm them with a prepaid coffee card to the neighbourhood cafe which allows them to treat and  get to know their new teammates
  • Set them up with a buddy,  so everyone has a go to person for questions, over lunch they will learn more about the company from a different perspective
  • Add them to the #newbies slack channel. The channel has resources like company acronyms, a map of where people sit, other helpful channels to join.  Plus, it’s a space to ask questions or see what’s already been asked  
  • Run induction sessions with different leaders within the business, so they can learn how the business operates, put faces to names, and better understand how their role impacts the bigger picture and mission at Flare

How do you promote employee wellbeing?

We rolled out a new Employee Assistance Program (EAP) to proactively approach employee wellbeing. The EAP supports a wide variety of topics like mental wellbeing and manager coaching, while leveraging technology to create an accessible employee experience.

Through Flare Benefits, our employees have access to discounts and benefits from a wide variety of retailers like Woolworths, KMART and JB Hi-Fi.

We are currently working on other employee programs that focus on wellness (physically and mentally), and learning and development. 

Any final advice you’d like to share with our audience about how to lead people better?

In these unprecedented times, creating a people-first engaged workplace will help businesses thrive in the long run. At Flare, I’ve seen many people step up to lead initiatives, rise to the challenge and lean in to support each other. It’s incredible and inspiring to watch, especially during this COVID-19 pandemic. 

Finally, remembering that we are all human and everyone is being faced with unique stresses during this time.  As leaders we don’t have all the answers, but being open and admitting when ‘we don’t know the answers’ is important. When leaders are transparent and honest, organisations become stronger and greater trust is built within people and teams. From my experience, when this happens, teams begin to work together more closely to solve problems, and can make the most out of whatever comes next.

HR tips and strategies for reopening after COVID-19

As Australia begins to re-open doors to businesses, company leaders are also starting to plan what the return to work will look like for their own employees. This can feel very overwhelming, as there are many factors to take into consideration – from keeping workers safe to minimising any disruptions to daily operations. To help, we put together the most critical HR strategies that can help you implement a safe, effective transition back to the office. 

HR strategies for the return to work 

When it comes to planning out the return to work, most organisations have one question in mind: how do we safely bring our employees back to the workplace, while also balancing the most urgent needs of the business? The good news is that there are ways to successfully strike this balance. To do so, we recommend leaning into these HR strategies: 

Reimagine the office 

The traditional office space must be reimagined to address concerns around COVID-19. This includes everything from physically changing the format to completely eradicating features associated with a typical office. Below are specific actions you can take to make your workspace safer for employees: 

  • Incorporate social distancing into the layout. According to Safe Work Australia, there must be 4 square metres of space per person in a given space to practice safe social distancing. Before your employees return to the office, make sure your desks are laid out to follow these guidelines. This means no more hot desking and, at least for the meantime, no more collaboration areas like meeting rooms or cafeterias. 
  • Establish a cleaning and sanitation routine. No matter how many people you plan to have back in the office, there has to be an intensive cleaning and sanitation routine in place. In addition to setting up hand sanitizers and hand-washing stations around the office, employers should look into services that can safely clean and sanitise the office space everyday. Or, if you prefer to do that internally, you can follow these guidelines from Safe Work Australia and The Department of Health

Prioritise health and safety 

The top priority of all organisations is to keep their employees healthy and safe as they transition back to the workplace. There are many things that HR and company leaders can do proactively to minimise any risks of contracting COVID-19 at the office. Here are a few suggestions: 

  • Provide PPE. PPE, or Personal Protective Equipment, is critical to keeping employees safe during these times. If you have the resources to do so, provide your workers with face masks, sanitation wipes, and gloves to use in the office – along with proper instructions on how to effectively use this equipment. This will reduce the risk of contamination and also relieve the burden of employees having to find and purchase this PPE for themselves. 
  • Take care of your most vulnerable workers. While some employees may be eager to return to the office, there are likely many who are not. And for good reason. If you have employees who are part of a vulnerable population, or live with someone who is, you don’t want to risk their health by sending them back to the office. Work with them to consider alternative options. For instance, if your organisation is able to accomodate a hybrid workforce, then allow the employees who don’t feel safe going into work to be remote, while others go back to the office. 
  • Maintain remote processes. For the time being, you may also want to continue maintaining some remote processes. Hiring and onboarding, for example, are HR operations that can be seamlessly done remotely and is an effective way to reduce the risk for all parties involved. That’s why we currently have a Return to Work Offer that gives you Flare at absolutely no cost and allows you to level up your HR processes virtually. 

Prepare your employees

It’s not enough to simply have your company leaders come up with a plan to return to work in silos. Your employees also need to be looped into this process and understand what their role is in facilitating a successful transition back to the office. We share a few strategies to help your employees get ready to go back to work: 

  • Be transparent. The return to work will, once again, shake up the lives of your employees. Knowing this, it’s critical to be as transparent as possible about what this transition will look like so that your workers aren’t caught off guard. Use this time to share the leadership team’s thoughts and collect employee feedback – this can inform important aspects of your plan. For instance, you may find that many employees are resistant to the idea of returning to the workplace so soon, and they may demand an extended timeline for the transition. These issues are better to catch early on in the process rather than later, which can be achieved by being as communicative and honest with employees as possible.
  • Offer health training and education. Employers shouldn’t assume that their employees are aware of health and safety protocols. Everything, from proper handwashing techniques to social distancing rules in the workplace, should be information that’s readily accessible – whether that’s in the form of an employee guide or a pre-recorded training session that everyone is required to complete. HR leaders and managers should also be prepared to answer any questions related to health and safety. 
  • Have a back-up plan. There’s a chance that going back to the physical office can lead to an uptick in COVID-19 cases. Knowing this, every organisation should have a plan for the worst-case scenario. What will we do if one of our employees contracts COVID-19? If the government decides we have to go back to remote work, how can we make that transition as seamless as possible? These are important questions that all HR leaders should have an answer to ahead of the return to work. 

Even though it may feel intimidating now to think about going back to work, taking proactive measures will ensure that the process is as stress-free as possible. Following the HR strategies we outlined will help you come up with a plan that prioritises the health and safety of your employees, while also protecting your business. 

Flare currently has a completely free Return To Work Offer to help organisations build resilient HR operations, employee onboarding and engagement strategies. Flare works with thousands of brands like H&M, Accor Hotels, and Hudson to provide services around compliance, onboarding, and HR communications at no cost. If you want to learn more about how Flare HR can support your business and employees during this time, please request a demo

How the coronavirus is a catalyst for people-first employee engagement programs

While there’s certainly a lot of negative news to come out of the pandemic, we’re particularly interested in one silver lining. Companies have turned their focus to the people behind the business — reinvesting in HR and people ops. 

Flexible working arrangements

Social distancing requires lots of workers to skip the office and instead work remotely from home. One survey found that 61% of companies have experienced increased levels of employee engagement as a result of this transition. Another found that 90% of companies believe culture has improved, 83% believe employee experience is better, and 84% believe employee engagement has increased.

Allowing your workers to work from home is just the first step. It’s also the employer’s role to help staff make that transition. Offer to purchase any equipment they may need. Check in regularly. And set realistic expectations. We’re not just “working from home” right now — we’re working from home in the middle of a worldwide pandemic. That comes with a lot of physical and emotional baggage that can wreak havoc on productivity. 

Job security

Source: https://joshbersin.com/2020/04/covid-19-may-be-the-best-thing-that-ever-happened-to-employee-engagement/

Job security is the top concern for workers right now. An estimated 1.4 million Australians will be jobless.

Luckily, as restrictions ease and employees head back to work, employers will be able to offer more job security. In addition to regular hours, a living wage, and a safe workplace, employers should look to proactively provide health and wellness support—especially as that is the second biggest concern for workers. Consider building an employee wellness program to tackle this head on.

Support on a human level

It’s not just financial security that concerns workers. At the beginning of April, 68% of Australians were concerned or very concerned about their health due to COVID-19. In fact, personal health was the second most important issue for Australians during the first half of April 2020. 

We’re talking about both physical and mental health here. 68% of employers say their workers have higher than normal levels of anxiety. Here, companies have a chance to be proactive in aiding their staff’s health and well-being. And nearly 90% of companies are doing exactly that. 

Beyond allowing workers to set up at home and have flexible working arrangements, employers can go the extra mile to support mental and physical health and wellness.

Moving forward with your employee engagement initiatives

The pandemic has brought many previously dismissed issues to light, and we’re seeing the importance of mental health, work-life balance and effective people management. The coronavirus workforce demands transparency, trust and a top-down people-first philosophy. 

At Flare, we have a free HR solution which includes a paperless onboarding software, employee management and a free employee benefits platform which gives your employees access to discounts from leading Australian retails such as Woolworths, Kmart, JB Hi-Fi and more. Find out more about how you can engage with your employees more by booking a free demo today.

How retail employers can prepare their staff for a safe return to work

The National Cabinet has anticipations of reopening Australia in July. This is good news for many, especially retail workers. 

But before the thousands of Australian retail workers who were stood down get back to work, employers need to take critical steps to keep them safe and make them feel comfortable. 

How to prepare for a safe return to work

Understand your obligations as an employer

Before you start making any plans or open any doors for workers to return to work, it’s important to grasp what your responsibilities are as an employer. Work and Health Safety (WHS) laws were established prior to the pandemic and require employers to take care of workers’ health, safety and welfare as they get back to work. 

Safe Work Australia (SWA) has outlined specific COVID-19 safe workplace principles that you should familiarise yourself with before welcome employees back. These include parameters like social distancing, hygiene, sanitation, and emergency response plans. 

If one of your workers does fall ill, each state and territory health authority will have guidelines to follow in terms of addressing it. Additionally, you’ll need to thoroughly clean and disinfect the entire workplace before anyone can return.

Cleaning and sanitation

This is a big one for employers and employees alike. First, let’s consider the difference between cleaning and sanitising. According to SWA, cleaning is when you physically remove germs (bacteria and viruses), dirt and grime from surfaces using a detergent and water solution. Disinfecting is using chemicals to kill those germs. 

So, which do you need? Both. WHS recommends employers clean and then disinfect areas. 

Pay extra attention to surfaces that are frequently touched by workers and/or customers — cash registers, any POS stations, barcode scanners, door handles, changing room locks, hangers, displays, computers, etc. 

SWA has a cleaning guide you can print, share and reference as you go through the workplace. The Department of Health also has a list of recommendations for cleaning and disinfecting. 

Setting up the space

More than likely, your retail business is going to need some changes to the physical space. Specifically, social distancing requires a minimum of 1.5 metres between people. The Department of Health also requires four square metres of space for each individual.

The layout of your store will need to accommodate that space, which may require fewer displays and racks. Put physical markings on the floor — especially in locations where shoppers typically line up, like at the register or entrance. 

Ideally, you’ll be able to operate the business outdoors (e.g. in an open-air market or at a stall). But this isn’t always feasible. You could look to creative fulfillment models like curbside pickup or home delivery. 

Other key considerations for retailers: 

  • POS: Introduce contactless pay to reduce human-to-human and human-to-surface interactions. Many retailers are also installing plexi-glass partitions.
  • Dressing rooms: Apparel retailers will also more than likely need to eliminate changing rooms. On the plus side, you can repurpose this space to make more room for social distancing.
  • Sanitising stations: You’ll need these for staff and customers alike, ideally at the entrance/exit and POS. 
  • Break rooms: Like dressing rooms, many businesses are eliminating staff break rooms. 

Employee training

This is new for everyone, and your staff needs help adjusting to the new requirements for their roles. Provide training, processes and procedures documentation, signage and other information about how to stay safe during COVID-19. 

It’s important to do more than just post signage and offer training — you’ll want to take a personal approach and show support for your team. Mental health is important, and SWA has a full suite of resources to help you navigate. 

Related: Coronavirus: How HR leaders from Apple, Google and Nike are responding >

There are going to be a lot of questions from shoppers when your workers return to work. Anticipate these questions and provide scripts for your staff to use. Do the same for new ones that come in. Provide clear, written protocols on how to handle difficult or uncomfortable situations. 

Appoint a health and safety representative

Your staff can elect one or more health and safety representatives (HSRs) to represent their interests. HSRs can consult employers and then advise workers to cease work if there are unsafe conditions, including anything related to COVID-19. 

Reduce risk for workers

Employers have many responsibilities to do everything they can to keep staff safe on the job. New standards include staggered start teams and employer-provided personal protective equipment (PPE) like gloves, masks and sanitising products. 

Keep your vulnerable staff in mind too. SWA categorizes the following as vulnerable

  • Aboriginal and Torres Strait Islander people 50 years and older with one or more chronic medical conditions
  • People 65 years and older with one or more chronic medical conditions
  • People 70 years and older
  • People with compromised immune systems

The Australian Health Protection Principal Committee (AHPPC) has special provisions for vulnerable workers. This includes a risk assessment to determine if they need a change in role or absence. 

How to start hiring again

According to data from Candor, B2C companies and apparel and footwear brands have had the most layoffs. As businesses reopen and slowly pick up steam, you’re going to need to replace those furloughed workers, either with former employees or new ones. 

Once you know how many workers you need to run your store, you need to determine who those people are. Vulnerable workers have clearer guidelines in terms of what they can and cannot do, but there’s more to it than that. 

Start out by asking your workforce who wants to come back. Reiterate that any lack of desire to return to the workplace will not be used against them. Again, it’s important to make staff feel supported at this time. From there, you can determine whether you need more (or fewer) workers and how to manage scheduling and hiring. 

If you need to hire new staff, the Department of Education, Skills and Employment has a page where employers can list vacancies and get help finding candidates. 

Automate your new hire onboarding

We all have a lot going on right now, balancing our ever-changing normalcy with such difficult-to-predict circumstances. Even during “normal” times, complex onboarding processes are a major deterrent for new hires. In fact, convoluted onboarding is a key reason why 30% of workers leave an organisation within the first 90 days. 

One way to make the onboarding process less daunting for new hires and HR staff alike is to automate what you can. HR automation tools like Flare can eliminate paperwork, manage employee integration, provide the right training, and make everything go more quickly. Get a free demo of our HR software and onboarding software which is free for a limited time to support businesses who are returning to work.

Getting safely back to work

Reopening brings hope for retail businesses country-wide, and with it comes many concerns and responsibilities for employers and workers alike. As employers, it’s important to make the transition as smoothly as possible for staff, while offering them mental support along the way. 

For more advice on HR during COVID-19, we’ve listed a guide to the best free resources.

How to build an effective employee wellness program

It’s no surprise to see that employee wellness programs are on the rise. With absenteeism costing the Australian economy over $32.5 billion each year, companies are looking for ways to minimise the costs and better support the well-being of their employees. The disruptive effects of COVID-19 have made the need for these programs even clearer. 

However, as you’ll learn in this blog post, there’s more to an employee wellness program than subsidised gym memberships and free health screenings. We’ll explain how to build one that your employees actually utilise and has the flexibility to accommodate diverse work situations – including the one we face today with the pandemic. 

Why invest in wellness programs?

Up until the late 20th century, work was about bringing home a paycheck. Employees clocked in at 9 a.m., clocked out at 5 p.m., and went home to their families. The line between work and home was clear. Today, our approach to work looks drastically different. 

Now the majority of employees will spend one-third of their adult lives at work. Technology allows us to take our work anywhere and blurs the line between the office and the home. We also rely on work as a source of identity, socialisation, and personal development. Employers are recognising this shift and acknowledge that they need to take responsibility for the well-being of their workforce. 

However, there’s one problem. Many studies point to the fact that wellness programs don’t actually work. But the problem lies – not with wellness programs themselves – but as a result of companies not taking a holistic approach to them. This is a problem that can be addressed by being more strategic when building employee wellness programs. 

Guidelines to build an effective employee wellness program

To build an effective wellness program, companies need to focus on four pillars: financial, emotional, physical, and social. Having initiatives that map to each of these pillars will help you build a more holistic program and more easily measure the outcome of each one. Let’s explore the pillars in depth below.

Financial

Financial health is a core component of wellness but, unfortunately, one that’s frequently overlooked. To understand why financial wellness needs to serve as the foundation for every wellness program, consider Maslow’s hierarchy of needs. For those who aren’t familiar, the hierarchy is typically represented as a pyramid with five levels of needs: physiological, safety, love/belonging, self esteem, and self actualisation. The theory is that people need to fulfill their basic needs (physiological) before moving on to their higher, more advanced needs (self actualisation).

Having enough money to meet basic needs, such as buying groceries and paying rent, falls under the category of physiological needs. This means financial wellness is necessary to achieve before addressing the other pillars. Given that 1 in 5 Australians have less than $1,000 in savings, it’s clear that the financial health of employees needs to be a priority when building an employee wellness program. 

There are many initiatives you can introduce to help your employees prioritise their financial health, such as:  

  • Educational programs on topics like saving for key milestones and developing healthy financial habits
  • Encourage additional superannuation contributions
  • Financial planning services and tools to help employees map out their goals 
  • Real-time payments to make money management easier

Emotional

Untreated mental health conditions cost Australian workplaces approximately $10.9 billion per year. But it goes beyond just costs. Employees struggling with mental health issues face many other consequences: they may have trouble performing at work, experience isolation, and find their personal and professional relationships negatively impacted. 

All of these side effects lead to unhappy, unproductive workers. As Josh Bersin describes: “if you want to make your employees “well” and “happy” you have to make it easy for them to do quality work.” One way to do this is to provide employees with the tools and resources they need to not only manage their existing mental health problems, but also proactively address them before they become more serious.

Here are a few mental health initiatives to consider offering: 

  • Counselling or coaching services (virtual and in-person)
  • Mental health resources on how to build resilience, unplug from work, and manage stress
  • Meditation or mindfulness apps 
  • A flexible leave policy that allows for mental health days

Physical

Most companies are already aware of the importance of physical health. But there are an overwhelming number of initiatives to choose from. The best way to choose? Ask your employees. Each workforce is different – for example, some may have more deskless workers or remote workers than others – and your wellness program should be customised to what your employees actually need. 

But if you need some ideas to help you get started, here are a few physical health initiatives to consider: 

  • Subsidised gym memberships or fitness classes
  • Flexible wellness budget that can cover everything from physical therapy sessions to running shoes
  • Preventive health offerings, such as health screenings and vaccinations
  • Private health insurance
  • Onsite activities and programs that get employees moving

Social

Finally, it’s critical for companies to recognise that their employees have a life outside the office. People need to connect with their loved ones and engage in non-work related hobbies to feel fulfilled. But employees may not feel like they have the time or space to do so, which is why companies need to create those opportunities for them. Not only does this lead to happier, more balanced individuals, but it also allows employees to be more present when they’re at work.

To give employees the time and space to cultivate their lives outside of the office, there are a few offerings you can introduce: 

  • Remote work or flexible schedules
  • Subsidised child care or pet care services
  • Experiential rewards that allow employees to participate in an activity of their choice
  • Unlimited leave policy 

If your company has been on the fence about introducing an employee wellness program, there has never been a better time to take action. Even after COVID-19 passes, the needs of employees will still remain the same. We believe all employers have a responsibility to support their workforce with a holistic approach to wellness – which means recognising all areas of worker’s health including the four pillars of wellness we reviewed in this article.

If you or your employees are in need of support during this time, be sure to check out The Flare Wellness Network, a free wellness hub designed to support Australian workers by giving them access to free benefits and offers, while encouraging businesses to partner together in an effort to support the wellbeing of the Australian workforce.

It’s no surprise to see that employee wellness programs are on the rise. With absenteeism costing the Australian economy over $32.5 billion each year, companies are looking for ways to minimise the costs and better support the well-being of their employees. The disruptive effects of COVID-19 have made the need for these programs even clearer.  […]