Financial Services Guide

Flare Financial Services Pty Ltd

Last Updated: 1 May 2018


This document is a Financial Services Guide (FSG) and it is designed to assist you in deciding whether to use any of our services. It contains information about our services, how we are paid and other important information.


STEPHANIE GILLON Authorised Representative No. 1240746 (Stephanie Gillon) and FLARE FINANCIAL SERVICES PTY LTD Authorised Representative No. 1241829 (Flare Financial Services) are authorised representatives of MYPLANNER PROFESSIONAL PTY LTD ABN 28 140 520 225 AFSL No. 345905 (MyPlanner).

In this Financial Services Guide, a reference to we, us, our means Stephanie Gillon and Flare Financial Services.

Our contact details

Phone: 1300 352 734
Email: [email protected]
Post: Flare Financial Services Pty Ltd, Level 4, 11 York Street, Sydney NSW 2000, Australia
Address: Level 4, 11 York Street, Sydney NSW 2000

MyPlanner contact details

Phone: (07) 5560 2300
Email: [email protected]
Post: PO Box 902, Southport BC 4215
Address: Level 3, 26 Marine Parade Southport QLD 4215


We are authorised to deal in, and provide financial product advice to retail and wholesale clients, for a range of financial products. Currently, we only provide these financial services for superannuation and life risk insurance products. MyPlanner as the licensee is responsible for any financial service we provide.


Platform services

We provide the following types of general financial product advice (general advice) via the Flare HR management and benefits platform (Platform):

  • Our super compare and select service to assist you in choosing any superannuation product. The ratings and comparison data used to compare products is provided by an independent ratings provider. We do not charge any fees for this service.
  • Our life insurance calculator to assist you in determining the level of cover you may want to acquire. If you indicate that you are interested in acquiring life insurance cover, you will receive a call from a Flare Money Coach who may provide factual information about life insurance cover. We do not charge any fees for this service.
  • Your Flare Money Coach may also refer you to an external service provider who can assist you with selecting the right life insurance cover for you. If you are referred to an external service provider, they will provide you with their financial services guide detailing the scope of their services and any fees payable. We do not charge any fees for this service. However, our parent company, Flare HR Pty Ltd, may receive fees and commissions for referring you to the external service provider. Any fees and commissions payable are not an additional cost to you. Different methods may be used for calculating these fees and commissions including periodic amounts or once-off amounts determined by reference to the life insurance product acquired.

Member education services

We provide member education services where an employer has nominated us as an authorised representative of their corporate superannuation plan, where that plan is provided by a superannuation fund that is a panel provider (Panel Fund). We may assist the employer in appointing us an authorised representative.

In providing these services, no personal financial product advice (personal advice) is provided to employers or employees in relation to the selection of a superannuation fund. Any information provided to assist you in selecting a superannuation fund for you personally or for employees (if you are an employer choosing a corporate superannuation plan) is factual and general in nature and does not constitute personal advice.

Importantly, when providing these services, we act as an authorised representative of MyPlanner. These services are provided under arrangements MyPlanner has with the Panel Funds for the provision of outsourced member services and we may also be a party to those arrangements. Importantly, MyPlanner does not have arrangements with every superannuation fund. Currently, there are arrangements in place with the following Panel Funds: AMP, BT, MLC, Colonial First State and IOOF.

We are paid a fee only if we provide these services to employees who are members of the employer’s corporate superannuation plan, where that plan is provided by a Panel Fund and we are appointed by the employer as the authorised representative of their plan. This fee is determined by the arrangement in place with the Panel Fund. MyPlanner may retain a percentage of this fee and pay the balance to us. Any fee payable is not an additional cost to you.

Personal Advice

We do not provide any personal advice. Where you require personal advice, you may be referred to an external service provider to assist. If you are referred to an external service provider, they will provide you with their financial services guide. You will also receive a statement of advice from the adviser for any personal advice given.

The personal advice fee will be determined by the adviser you are referred to and specified in the statement of advice provided by them.

We may receive a referral fee for introducing you to the adviser.


More details

You may request details of the fees specified in this FSG. You should request this information before any financial service is provided to you.

Employee remuneration

Stephanie Gillon and any other Flare Financial Services’ employee receives a salary and does not receive remuneration, commissions or other benefits from any products issuers. They may be eligible for an annual performance payment or other incentives, which are discretionary and based on reaching set performance levels.

Relationships and associations

Flare Financial Services is a subsidiary of Flare HR Pty Ltd (Flare HR).

Flare HR owns and operates the Platform, which integrates products and services to support the financial wellness of employees. Where those products and services involve the provision of any financial service, Flare Financial Services and/or Stephanie Gillon undertake those activities in accordance with this FSG.

All other activities provided via the Platform are performed by Flare HR. These activities may involve providing different services to third parties via the Platform. These services do not involve the provision of any financial service.

Check out the Platform Terms of Use (available at for more details on the nature of these services and any fees payable.

General advice

General advice does not take your specific needs or circumstances into consideration, so you should look at your own financial position, objectives and requirements and seek financial advice before making any financial decisions. You should also read the relevant product disclosure document before making any decision.

Professional indemnity insurance

MyPlanner has professional indemnity insurance in place to cover us for the financial services we provide. We understand it is adequate to meet its requirements as a financial services licensee.


We have a complaints process for you to follow in the event you wish to lodge a complaint in relation to the services you received from us.

Step 1: Contact your Benefits Concierge directly. Alternatively, contact us by:

Phone: 1300 352 734
Email: [email protected]
Post: Flare Financial Services Pty Ltd, Level 4, 11 York Street, Sydney NSW 2000, Australia

We will discuss the issue with you and if possible resolve it immediately. If immediate resolution is not possible, we will consider your complaint further and respond with our findings within 15 Business Days.

Step 2: If you are not satisfied with the proposed solution, the matter is then referred to the Director of Financial Services for resolution within a further 15 Business Days.

Step 3: If you are dissatisfied with the decision or the way we handled your complaint or dispute, you can also contact the Australian Financial Complaints Authority Limited (AFCA). AFCA is an external dispute resolution scheme that provides a free service to clients and is independent and impartial body that will deal with your complaint directly or follow up the matter on your behalf in accordance with its applicable terms of reference.

AFCA can be contacted on:

Telephone: 1800 931 678
Fax: (03) 9613 6399
Email: [email protected]
Post: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001