Paving a new way to engage employees

Improving onboarding efficiency by 90% and greater




Priceline is an Australian health and beauty retailer. The Priceline brand has two store types; a traditional Priceline and Priceline Pharmacy.



Company size

5000 employees

Meet the Priceline team

Lyn Guy
HR Manager, Douglas Chemist Group

Lyn has been with DCG for over 12 years and is responsible for all of Priceline’s finances.


Douglas Chemist Group operate a range of different retail pharmacies, including Priceline Pharmacies, one of Australia’s leading pharmacy chain stores. Prior to using Flare, the systems were pretty much paper-based. Onboarding was sometimes post-employment.

Across Priceline and the other Douglas Chemist stores, there are 27 pharmacies and 600 employees. Each of those entities in those pharmacies are separate businesses in themselves. There is a general turn over rate of around 40% between the stores, which means that onboarding new employees and maintaining accurate HR records is absolutely important.


For Lyn, the ability to run reporting that can show the true turnover rate by store was a priority, and functionality and features that allow onboarding to occur in the right timeframe and sequence was incredibly important. Here’s why she chose Flare: 

Time efficiency

Flare’s platform allowed Douglas Chemists to take their onboarding time from two weeks to 24 hours, and sometimes down to just thirty minutes. It has freed up their managers’ time, the administrators’ time and their HR’s resources because the entire onboarding and management process can happen electronically.

Greater onboarding efficiency

It’s created a far more efficient process, because managers don’t have to deal with and share paperwork from hundreds of staff across a range of data capture and compliance checkpoints.

Because the system is far more streamlined, the staff are able to onboard people and have processes in place to systematically employ staff and know that their employment is official before their first day.

A unified system

HR staff are now able to actually ensure that the employees read the policies and procedures, and, for the first time in this organisation’s history, they have had a consensus or the same policy and procedure going out to every single employee and it’s not modified to each store.

The onboarding process can be styled to match each store and brand, but the underlying systems are unified and allow the group as a whole to be one unified setup.

“Flare HR took our onboarding time down from two weeks to 24 hours.”


Improving onboarding efficiency by 90% and greater

With over 800 new hires per year, DCG reduced employee onboarding time from two weeks to two hours, after shifting away from manual HR administration.

How JD Sports and Glue saved $100,000 in onboarding efficiency by using Flare

Glue and JD Sports transformed their manual employee onboarding process into a seamless digital onboarding experience with Flare.

“Flare made a huge difference for us, eliminating the need for back and forth and chasing up paperwork during onboarding.” Jodie Hearne, HR Manager at Glue and JD Sports

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